FAQs
We're based in Orlando, FL. All Portivacc orders ship directly from our headquarters in warm Florida.
We ship international orders via USPS. Average delivery time is 7-12 business days, but could take longer depending on your country's customs process. This is outside of the control of Portivacc and the shipping carrier. With USPS, once your order arrives in your country, it is transferred to your local postal carrier for final delivery, and USPS tracking may stop updating. If it's been more than 5 weeks, contact us and we will help track down your order. Please note that certain countries may apply tariffs after the package is accepted. We recommend checking with your local post office to find out if that applies to you as Portivacc does not cover customs fees, import duties, taxes or other charges.
We ship orders placed before 3:00PM PST / 6:00PM EST the same day Monday – Friday excluding postal holidays.
Upon order completion, you will receive an email and/or text message confirming your order. You will also receive a shipment confirmation and tracking number via email and/or text message once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us.
If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.
The Portivacc vacuum can be charge using a power bank, laptop USB port, or regular 120V power supply
The battery takes up to 3.5 hrs. to be fully charge and can last up to 45 mins runtime
If your Portivacc is out of warranty or you've had some accidental damage and need to replace a broken part, you can order replacement parts at a very low cost. We want to keep our customers happy and healthy!
Yes totally, our filters are made from HYPA environmental friendly materials which are washable and reusable. If filters are completely damaged you can order replacement filters on our website.